The protection and privacy of your personal information is a priority to us. This means handling your personal information in a responsible manner in accordance with the Privacy Act and the Australian Privacy Principles.
Online Security Statement
We take the protection of your personal information very seriously, so we regularly revise and update our security measures to keep your information private and meet industry standards.
Steps we take to protect your personal information
Steps you can take to protect your personal information
It’s still very important that you take some steps to help keep up security when you’re online:
How do you make sure you’re going to the right website?
Keeping safe with email
By helping us with these things, we can both work to make your world a safer place. To report any concerns around the security or privacy of your information please email [email protected] .
Read more at StaySmartOnline, an Australian Government online safety and security website.
Regional Insurance Professionals (ABN 14 612 448 950) (“We/us/our”)
Last updated May 2018.
You do not have to provide us with your personal information, but if you do not do so we may not be able to provide you with our products or services.
The personal information we collect
We collect the information necessary for us to provide you with the products and services you have requested from us, and to manage your claims.
We will only collect your sensitive information if you have provided us with consent to do so. Where practicable, we will give you the option of interacting with us anonymously.
The personal information we collect and hold generally includes your name, address, date of birth, and contact details (such as your phone number, fax number and/or email address).
However, we may also collect and hold other information required to provide services or assistance to you, including your gender, employment, details of your previous insurances, sensitive information (such as health information and criminal records), claims history, your personal assets and those of your spouse or partner.
How we collect your personal information
We may collect your personal information in various ways, including via telephone, our website, hard copy forms or email. Whenever you choose to deal with us directly, we will where possible collect this information directly from you.
However, there may be occasions when we collect your personal information from someone else. This may include your broker or financial adviser, insurers, employers, our distributors, agents or related entities, medical practitioners and rehabilitation providers, another party involved in claim, investigators, family members, anyone you have authorised to deal with us on your behalf, and/or our legal advisers.
How we use your personal information
We only use your personal information for the purpose for which it was provided to us, related purposes as set out in this Policy and as permitted by law. Such purposes include:
However, we will only use your sensitive personal information for the purposes for which it was initially collected, other related purposes as set out in this Policy or purposes to which you otherwise consent.
If you are not a customer; for example, if you are a medical practitioner, investigator, expert, claimant or other third party), your information will only be used for the specific purpose or claim for which it was provided to us, unless you have consented to other uses.
How we disclose your personal information
Where appropriate we will disclose your information to our related entities and third parties who provide services to us or on our behalf, including:
We will only disclose your sensitive information for the purposes for which it was initially collected as set out in this Policy, other directly related purposes or purposes to which you otherwise consent.
Security of your personal information
We take reasonable steps (including any measures required by law) to ensure your information is protected and secure.
However, no data protection and security measures are completely secure. Despite all the measures we have put in place, we cannot guarantee the security of your information, particularly in relation to transmissions over the internet.
Accordingly, any information which you transmit to us is transmitted at your own risk. You must take care to ensure you protect your information (for example, by protecting your usernames and passwords, policy details, etc.) and you should notify us as soon as possible after you become aware of any security breaches.
Accuracy, access and correction
We take reasonable steps to ensure the information we collect and hold about you is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your information or corrections required to the information we hold about you.
Please let us know as soon as possible if there are any changes to your information or if you believe the information we hold about you is not accurate, complete or up-to-date.
We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial to access your information.
What if you have a complaint?
We will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the determination made.
If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Office of the Australian Information Commissioner via www.oaic.gov.au
How to contact us